Fulfillment Support Specialist, English C1

🔥 1 hour ago

🌐 Morocco, South Africa, +1 more countries – Remote

🇲🇦 Morocco – Remote 🇿🇦 South Africa – Remote 🇹🇳 Tunisia – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements • Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment • Respond to internal and external queries regarding fulfillment operations • Track orders, monitor status, and follow up on outstanding tasks to ensure timely fulfillment • Identify and escalate delayed or at-risk orders and support their resolution • Handle order-related issues, including shipping, delivery, and return inquiries • Maintain accurate order information, inventory updates, and fulfillment records • Follow established processes, manage priorities, and contribute to team performance targets and KPIs

🎯 Requirements

• Excellent English communication skills (at least C1 level) • At least 1 year of experience in customer support is required • 6 months to 1 year of experience in fulfillment • Strong communication, empathy, and problem-solving skills • Excellent organizational skills, attention to detail, and time management • Ability to multitask, prioritize requests, and handle escalations • Familiarity with CRM tools, order management systems, and basic logistics processes • Adaptability, technical aptitude, and willingness to learn new tools • Strong sense of ownership, accountability, and focus on KPIs

🏖️ Benefits

• Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Potential benefits and conditions vary depending on engagement terms; independent contractors may not be eligible for all benefits