L1 Customer Support Consultant, Fluent English

🔥 0 minutes ago

🌐 Argentina, Colombia, +4 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇿🇦 South Africa – Remote 🇹🇳 Tunisia – Remote 🇪🇬 Egypt – Remote 🇨🇷 Costa Rica – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide high-quality customer support across chat, email, and phone • Own escalated customer tickets from receipt through final resolution • Manage high volumes of customer tickets and cases, prioritizing urgent issues • Investigate complex customer problems and define actionable resolution steps • Track open cases and document troubleshooting and resolution steps • Keep customer records up to date • Follow up with customers and internal stakeholders to communicate progress • Collaborate with teammates and cross-functional specialists on investigations and escalations • Identify customer needs and provide solution-oriented guidance • Manage competing priorities across multiple projects • Adapt to evolving tools, software platforms, and operational processes

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • Previous experience in customer or technical support for SaaS products or platforms, working with B2B and/or B2C clients • Strong track record of handling high volumes of tickets, cases, chats, or emails in a fast-paced environment • Excellent analytical thinking and problem-solving skills, including investigating complex issues and identifying actionable next steps • Confidence managing multiple projects, competing priorities, and escalated cases under pressure • Strong teamwork and collaboration skills • Clear, professional communication and a customer-focused approach • Adaptability and willingness to learn new software, tools, and workflows quickly • Proactive approach to case ownership, follow-up, and resolution • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience communicating with customers via email, chat, and call is a plus • Experience using ticketing systems, CRM platforms, or other customer support tools is a plus • Ability to quickly learn and adapt to new software, systems, and technical processes is a plus

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors

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