L2 Backend Developer, Support Engineer

🔥 1 hour ago

🌐 North Macedonia, Romania, +2 more countries – Remote

🇲🇰 North Macedonia – Remote 🇷🇴 Romania – Remote 🇲🇦 Morocco – Remote 🇦🇱 Albania – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide technical support via calls, chats and emails • Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka • Provide L2 technical support to customers during incidents via Zoho Desk • Own escalated technical issues from investigation through resolution • Analyze and diagnose technical issues of varying complexity • Guide customer technical teams in collecting diagnostic data for complex cases • Collaborate with L1 support, customer IT teams, and internal developers • Communicate internally via Slack and manage tasks in JIRA • Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues

🎯 Requirements

• Excellent English skills (at least C1 for both spoken and written) • 2+ years of experience in backend software development • Proficiency in Java, Spring Boot, and MongoDB • Strong problem-solving skills and the ability to guide customers through troubleshooting • Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering • Ability to work independently and handle L2 support tickets as needed • Positive, proactive and responsible attitude • Personal computer with at least 8Gb of RAM • Stable internet connection with minimum 45 Mbps download and 20 Mbps upload • Experience with Kafka framework and Groovy scripting is a plus • Knowledge of Kubernetes, OpenShift, or other containerized environments is a plus • Experience in performance tuning is a plus • Understanding of financial sector derivatives is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday, 1 AM - 9AM UTC • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Potential benefits and conditions subject to engagement terms; independent contractors may not be eligible for all benefits