
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
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🗣️🇺🇦 Ukrainian Required
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1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
• Draft, review, and help manage standard commercial agreements, including NDAs, service agreements, and assignment agreements • Escalate non-standard contractual terms to senior colleagues • Send documents for signing, track signatures, and upload signed documents to appropriate folders • Maintain accurate legal registers • Assist with due diligence on clients, suppliers, contractors, and partners • Flag potential risks for review • Provide day-to-day legal support to HR, IT, Marketing, Finance, and Operations on routine contractual and compliance questions • Help maintain legal templates and policies • Track relevant regulatory changes • Collaborate with the Chief Legal Officer and international clients in a global IT company
• 1+ year of legal experience in commercial, corporate, or technology law; internships or legal assistant roles in a law firm or in-house team count • At least Upper-Intermediate (B2) level of spoken and written English • Fluency in Ukrainian, including legal drafting and business communication • Hands-on experience drafting and reviewing contracts, including NDAs, service agreements, and DPAs • Ability to work independently on standard documents • Good analytical, legal research, and problem-solving skills • Attention to detail • Strong organizational skills and accuracy in document and register management • Master’s degree in Law; final-year students may be considered • Comfort working with AI tools and automated workflows • Ability to critically review AI-assisted output • Proactive and comfortable working in a fast-paced, business-driven environment • Experience with e-signature and document management tools is an advantage • Experience working in IT, outsourcing, SaaS, or international business environments is an advantage • Familiarity with GDPR, data protection, or compliance-related matters is an advantage
• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements
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