Technical Support Associate, English C1

🔥 1 minute ago

🌐 Albania, Bulgaria, +4 more countries – Remote

🇦🇱 Albania – Remote 🇧🇬 Bulgaria – Remote 🇷🇸 Serbia – Remote 🇲🇰 North Macedonia – Remote 🇦🇲 Armenia – Remote 🇧🇦 Bosnia and Herzegovina – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Handle support requests by email and chat, and join occasional customer calls to review issues live • Provide Tier 1 and Tier 2 support • Troubleshoot, reproduce issues, and escalate complex cases • Diagnose issues using internal tools, logs, configuration files, and databases • Escalate cases to engineering, delivery, sales, or customer service • Keep customers updated on escalated cases • Handle routine configuration maintenance • Test customer configuration changes • Help customers understand the platform, best practices, and limitations • Monitor chatbot workflows and suggest improvements

🎯 Requirements

• Excellent English communication skills (at least C1 for both spoken and written) • 1–3 years of experience in customer support, ideally in SaaS or a technical environment • Excellent written and verbal communication skills, with a professional and empathetic approach • Strong organizational skills and attention to detail • Ability to manage multiple tasks and priorities • An analytical mindset and ability to recognize patterns in support data • Hands-on experience with Zendesk and Jira • Confidence working with technical tools and admin interfaces • Practical experience using generative AI to improve operational workflows and customer-facing work • Personal computer with at least 8Gb of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Background in software development, APIs, or another technical role is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday: 09 AM–5 PM CDT • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Balance between project workload and personal time • Responsive leadership interested in your development • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Potential to continue from short-term into long-term collaboration • Referral reward for referring a successful candidate