Technical Support Consultant, Fluent English

🕒 July 22

🌐 Ghana, Philippines, +2 more countries – Remote

🇬🇭 Ghana – Remote 🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote 🇮🇳 India – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 57%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver technical support via email and video calls • Collaborate with internal teams to investigate and resolve customer issues • Ensure a positive customer experience throughout issue resolution • Develop strong product knowledge to provide accurate guidance and support • Assist customers with customized reports and analysis using data visualization tools • Monitor and troubleshoot connection issues using internal and external tools • Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the support ticketing system • Escalate complex technical issues to engineering teams when required • Maintain deep understanding of client solutions and meet KPIs

🎯 Requirements

• Excellent English skills (at least C1 for both spoken and written) • 3-5 years of experience in a customer and technical support role • Proven knowledge of payment ecosystem mechanisms • Ability to troubleshoot using databases and other technical tools • Excellent customer-facing skills • Strong analytical thinking and research skills • Ability to identify when escalation to the Engineering team is required • Positive, proactive and responsible attitude • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 45 Mbps download and 20 Mbps upload

🏖️ Benefits

• Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential benefits and conditions are subject to the engagement terms; independent contractors may not be eligible for all benefits