Technical Support Consultant, Networking

🕒 August 7

🌐 Brazil, Colombia, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇦🇱 Albania – Remote 🇧🇬 Bulgaria – Remote 🇦🇷 Argentina – Remote 🇲🇦 Morocco – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver technical support via email and chat • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data securely • Apply customer-happiness practices • Maintain a deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists

🎯 Requirements

• Excellent English communication skills (at least C1 level) • Experience in a technical support role • Networking experience, including IPsec Tunnels, DNS, packet tracing, understanding of ports, and firewall roles • Strong understanding of network infrastructure, including VPN, routing, split tunneling, and WireGuard connector-based tunnels • Strong understanding of network protocols, including OpenVPN, IKEv2, and WireGuard • Ability to read log files • Familiarity with Windows, Linux, MacOS, Android, and iOS • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Positive, proactive, and responsible attitude • Experience with AWS and Azure is a plus • Knowledge of IDP/SSO, including G-Suite and Azure AD, is a plus • Customer-facing experience is a plus

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, including internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Benefits and conditions defined in the engagement agreement; some benefits may apply only to employees and not independent contractors