Credit Operations/Originations SME, Analyst

🔥 8 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections • Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues • Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams • Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions • Support issues involving credit reporting agency integrations, APIs, and system configurations • Review system logs and interpret basic technical information to assist with troubleshooting • Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities • Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations • Communicate with clients in English and coordinate with internal teams in Spanish

🎯 Requirements

• At least two years of experience in credit operations, lending support, or a related financial services role • Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows • Experience supporting B2B clients and managing multiple accounts or concurrent operational cases • Ability to investigate issues, manage escalations, and follow through on resolution • Experience with Jira or similar ticketing platforms • Functional understanding of APIs and system integrations • Ability to read system logs and understand basic scripting or coding logic • English proficiency at B2 level or above, both written and spoken • Fluency in Spanish • Strong analytical, organizational, and communication skills, with close attention to detail • Preferred: Experience with credit reporting agency integrations and collections processes • Preferred: Familiarity with Postman, virtual desktop infrastructure (VDI), and system configuration logs • Preferred: Experience working directly with engineering teams to resolve client issues

🏖️ Benefits

• Remote work option for employees based in Bogota • Onsite work arrangement for employees based in Barranquilla

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