Disability and Leave Services Associate – Contract

Job not on LinkedIn

🔥 14 hours ago

🇯🇲 Jamaica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Serve as a point of contact for assigned employees and provide holistic case management services • Review documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans • Leverage duration guidelines, best-practice tools and resources to oversee leave events • Assess and adjust case management plans to employees' changing needs • Address and respond to sensitive situations • Troubleshoot issues and remove barriers before, during or after leave events • Respond to employee-impacting issues and ensure appropriate communication • Identify and solve problems, sometimes with limited information • Facilitate smooth return-to-work and ramp-back plans • Ensure compliance with standard work, federal/state regulations and company policy • Maintain accurate and timely system records and documentation • Resolve HR issues received through the DLS phone system • Use the case management system to document and track every call accurately • Encourage employees to use available self-service tools • Research and train on governing labor laws • Handle confidential and sensitive information with integrity and ethical behavior • Apply analytical and critical-thinking skills to support continuous improvement • Provide high-quality customer service in a fast-paced HR environment

🎯 Requirements

• Must be at least 18 years or older • Minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery) OR a U.S. high school diploma or GED • Must have flexible availability to work any day and any assigned shift weekly, including weekends and public holidays • Must be able to clear a background check as required by the business • Must be flexible to work and train on site or work from home as needed by the business • Must successfully pass English Language written assessments • Consistency in performance and an "I can and will win attitude" • Experience in customer service is an asset and preferred • Good systematic problem-solving ability, using sound business judgment and following through on commitments to customers • Ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps • Excellent attention to detail • Excellent verbal and written communication skills • Proficient reading skills required • Ability to organize, prioritize, multitask and manage time • Experience working with CRM applications preferred • Basic PC keyboarding skills • Basic Microsoft Office (Outlook, Word, Excel) experience required • Basic computer skills with the ability to navigate and manipulate a computer system • Strong troubleshooting abilities and ability to resolve technical issues • No commitments that will impact your ability to commit to work for the next 18–24 months

🏖️ Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts • Annual merit increase based on performance • Paid Training • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented • Excellent training and supervisory support • Competitive Salary with attractive and attainable PBI structure • Paid vacation and sick leave annually • Exceptional Health and Life Insurance Plan • Lunch benefits and subsidy • Onsite lunch concessionaire at reduced rates • Transportation/Shuttle Services — Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am • Free On-site medical suite with nurse and medical doctor • Daily Refuel Plan — Robust and dynamic schedule of activities to keep employees energized both at home and in the office • Paid referral program • Career development & growth opportunities for advancement • Excellent Reward and recognition programs