German-Speaking POS, Technical Support Specialist

🔥 46 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide professional support via phone, email, and ticketing systems • Assist customers with card payment terminals, POS devices, and ATMs • Support terminal installations, replacements, activations, and configurations • Troubleshoot technical issues, connectivity problems, and payment-related error codes • Resolve customer inquiries efficiently while meeting SLA targets • Escalate complex technical issues to the appropriate teams when necessary • Maintain accurate documentation in the ticketing system • Handle portal access requests and perform selected back-office activities • Serve as the first point of contact for merchants and business partners • Deliver fast, efficient, and high-quality technical support

🎯 Requirements

• Fluent German (C1) and English (B1 or higher) • Previous experience in customer service or technical support • Strong interest in technology and troubleshooting • Excellent communication and problem-solving skills • A customer-focused mindset with the ability to thrive in a fast-paced environment • Comfortable working with phone, email, and ticketing systems • Experience in the payments, POS, banking, or financial services industry is a nice-to-have • Basic knowledge of Microsoft Excel and ticketing platforms is a nice-to-have • Must be able to work rotating shifts between 09:00 and 21:00 • Must work a five-day work week based on a scheduled roster

🏖️ Benefits

• Competitive salary with a performance-based bonus • Permanent employment contract • Food vouchers • Additional health and life insurance • 21 days of paid annual leave • Fully paid onboarding and professional training • Clear career growth opportunities within an international company • A modern, supportive, and collaborative work environment • Employee recognition programs and team-building events • Comprehensive training and ongoing support