Training Professional

🕒 June 25

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. • Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. • Creating and customizing employee training content. • Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives. • Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. • Designing engaging, interactive, and sound andragogical training programs.

🎯 Requirements

• 2+ years supporting users in enterprise environments working with Microsoft business applications. • In-depth knowledge and hands-on experience including the following: Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook. • Microsoft Power Platform - Power Apps, Power Automate, and Power BI. • 2+ years designing and delivering software training aligned to large-scale digital transformation. • Excellent presentation, communication, and facilitation skills across diverse audiences. • Ability to simplify complex concepts and engage participants. • Demonstrates confidence delivering live demos and answering most questions immediately. • Strong instructional design and curriculum development skills. • Desirable certifications: Microsoft Certified Trainer (MCT), Microsoft 365 Certified: Teamwork Administrator Associate, Microsoft Office Specialist (MOS): Expert, Microsoft Office Specialist (MOS): Master.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.