Customer Support Specialist

🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sweep

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📋 Compliance

☁️ SaaS

B2B • Compliance • SaaS

SWEEP is a leading sustainability data management platform designed to help organizations track, disclose, and take action on their carbon and ESG (Environmental, Social, and Governance) data. The platform offers tools to manage carbon footprints, understand value chain emissions, meet disclosure requirements such as CSRD and SFDR, and get audit-ready with efficient data strategies. SWEEP works with enterprises, midmarket firms, and financial institutions to streamline their sustainability data collection and compliance processes, all while providing insights to drive data-driven sustainability strategies.

📋 Description

• Monitor and resolve customer issues, including escalations, technical problems, and incidents • Conduct in-depth customer investigations and understand their concerns • Collaborate with Product, Engineering, Delivery, and Customer Success teams • Develop and maintain self-service content, knowledge base articles, automated workflows, and AI-powered support tools • Gather, analyze, and communicate customer feedback across the organization • Contribute to customer satisfaction and NPS/CSAT improvement • Identify opportunities to improve customer support processes, workflows, and tools • Maintain accurate case documentation and provide clear, timely customer updates and follow-up • Support customers using a B2B SaaS platform with complex organizational and reporting needs • Participate in onboarding and training sessions during European or US business hours • Report to the Customer Support Lead

🎯 Requirements

• 2–3 years of experience in a Customer Support Specialist, Technical Support, Helpdesk, or similar role within a technology company • Demonstrated experience supporting customers using a SaaS product • Strong written and verbal communication skills in English • Ability to investigate issues thoroughly and identify underlying causes • Strong organizational skills and ability to manage multiple customer cases simultaneously • Ability to explain technical or product-related topics clearly to technical and non-technical audiences • Experience working cross-functionally with Product, Engineering, Delivery, or Customer Success teams • Based in Singapore • Willingness to work flexibly during onboarding and transition to APAC support hours when required • Availability to work 09:00–17:00 Singapore Time • Empathetic and people-oriented approach • Ability to build customer relationships and collaborate across teams • Ability to prioritize quality, accuracy, and thoughtful investigation • Openness to constructive feedback and continuous improvement • Self-motivated and able to work with a high degree of autonomy • Comfort working in a growing, international SaaS company • Adaptability across time zones and cultures

🏖️ Benefits

• Fully remote work arrangement • Hybrid work model/company offices offering flexibility to balance personal and professional life • Inclusive and diverse company culture • B Corporation and entreprise à mission environment • Opportunities to contribute to climate and sustainability impact • Global meetings, training sessions, and collaboration across time zones