Content Approval Coordinator

Job not on LinkedIn

🕒 2 days ago

🇨🇱 Chile – Remote

💵 $1.5M / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 0%

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📣 Marketing

💼 Consulting

🍽️ Food & Beverage

💰 $37M Series B - Symphonic Distribution on 2022-01

Marketing • Consulting • Food & Beverage

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Assist in content-related aspects of client relations alongside Client Relations Coordinators • Manage difficult customer situations, respond promptly, solicit feedback, respond to service requests, and meet commitments • Review Style Guides for iTunes / Apple Music and Spotify for Content Best Practices • Educate clients on the iTunes style guide and its contents • Resolve content-specific issues through Help Desk and/or email • Load and approve client content for distribution to digital service providers worldwide • Educate clients on using the content management system when issues or errors arise • Perform manual iTunes / Apple Music uploads as needed • Manually process ringtones and additional pushes such as Check Audio and Check Metadata • Check and submit album covers, proper genres, and other content metadata • Suggest solutions when products malfunction and work with Client Relations Coordinators • Assist with Help Desk queues • Recommend new article topics to Customer Support Coordinators • Review, prevent, and resolve tickets in iTunes / Apple Music • Review the monthly FTS report • Report Digital Service Provider findings to the Manager, Content Operations • Develop innovative approaches and suggest business-process improvements • Resolve items on hold in the Content Queue of SymphonicMS • Approve Update/Takedown requests and miscellaneous content-experience items

🎯 Requirements

• 3 year of experience in a customer service capacity • High School Diploma or GED • Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint • 1 year of experience in the music industry (What will set you apart) • Experience resolving system issues or investigating customer service inquiries (What will set you apart)

🏖️ Benefits

• 6-month contract with benefits • Remote work • 40 hours per week / Tuesday to Saturday