Content Approval Coordinator

🕒 2 days ago

🇨🇴 Colombia – Remote

💵 $2.8M - $3.6M / month

⏳ Contract/Temporary

🟢 Junior

✍️ Content Marketing Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📣 Marketing

💼 Consulting

🍽️ Food & Beverage

💰 $37M Series B - Symphonic Distribution on 2022-01

Marketing • Consulting • Food & Beverage

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Act as a liaison between clients and Symphonic Distribution • Load, review, and approve client-submitted content for distribution to digital service providers • Assist clients with content-specific issues, errors, technical support, and related queries • Manage difficult customer situations, respond to service requests, solicit feedback, and meet service commitments • Review iTunes/Apple Music and Spotify style guides and educate clients on content best practices • Educate clients on using the content management system and archive requests through Help Desk • Perform manual iTunes/Apple Music uploads and process ringtones, Check Audio, and Check Metadata submissions • Check and submit album covers, genres, and other metadata for quality compliance • Resolve Help Desk and email tickets, including iTunes/Apple Music tickets and On Hold items in the Content Queue • Approve Update/Takedown requests and miscellaneous content-experience items • Recommend Customer Support article topics and suggest process or product improvements • Review monthly FTS reports and report digital service provider findings to the Content Operations Manager • Work with Client Relations Coordinators and Customer Support Coordinators to resolve client and content issues

🎯 Requirements

• 1 year of experience in a customer service capacity • High School Diploma or GED • Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint • Preferred: 3 years of experience in a customer service capacity • Preferred: Experience resolving system issues or investigating customer service inquiries • Ability to work 40 hours per week, Tuesday to Saturday

🏖️ Benefits

• 6-month contract with benefits • Remote work arrangement

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