Content Approval Coordinator

Job not on LinkedIn

🔥 24 minutes ago

🇲🇽 Mexico – Remote

💵 $18.8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 0%

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📣 Marketing

💼 Consulting

🍽️ Food & Beverage

💰 $37M Series B - Symphonic Distribution on 2022-01

Marketing • Consulting • Food & Beverage

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Act as a liaison between clients and Symphonic Distribution • Load, review, and approve client-submitted content for distribution to digital service providers worldwide • Assist clients with content-specific issues, errors, technical support, and related queries • Manage difficult customer situations, respond to service requests, solicit feedback, and meet service commitments • Review and apply iTunes/Apple Music and Spotify style guides and content best practices • Educate clients on style guides and the content management system • Resolve content-specific Help Desk and email issues and assist with client meetings • Perform manual iTunes/Apple Music uploads and process ringtones and additional manual pushes • Check album covers, genres, metadata, audio, and other content quality standards • Assist Help Desk queues and recommend new Customer Support article topics • Review, prevent, and resolve iTunes/Apple Music tickets and review the monthly FTS report • Report Digital Service Provider findings to the Manager, Content Operations • Suggest solutions for product malfunctions and business process improvements • Resolve items on hold in the SymphonicMS Content Queue and approve update/takedown requests

🎯 Requirements

• 3 years of experience in a customer service capacity • High School Diploma or GED • Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint • Experience resolving systems issues or investigating customer service inquiries (additional advantage)

🏖️ Benefits

• Remote work arrangement • Contractor engagement