Synagie Group Asia & Europe
201 - 500 employees
Founded 2015
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Synagie Group Asia & Europe is an AI-powered digital commerce platform and service provider that helps brands sell, grow, and scale across Southeast Asia and beyond. It offers a unified SaaS platform for marketplace, social commerce, D2C, logistics and fulfillment, compliance support, and AI-driven tools for optimizing marketing and operations, plus services like live-selling (SuperStreamer) and regional expansion programs (ShopHK). The company targets brands and enterprises seeking cross-border e-commerce, fulfillment, and digital commerce management solutions.
Supply and Demand Planning Specialist
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Synagie Group Asia & Europe
201 - 500 employees
Founded 2015
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
eCommerce • SaaS • Artificial Intelligence
Synagie Group Asia & Europe is an AI-powered digital commerce platform and service provider that helps brands sell, grow, and scale across Southeast Asia and beyond. It offers a unified SaaS platform for marketplace, social commerce, D2C, logistics and fulfillment, compliance support, and AI-driven tools for optimizing marketing and operations, plus services like live-selling (SuperStreamer) and regional expansion programs (ShopHK). The company targets brands and enterprises seeking cross-border e-commerce, fulfillment, and digital commerce management solutions.
📋 Description
• Manage inventory flow by coordinating deliveries, monitoring stock movements, and ensuring optimal inventory levels. • Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations. • Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly. • Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions. • Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation. • Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights. • Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives. • Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment. • Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements. • Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations. • Support process improvement and business innovation initiatives to enhance operational efficiency. • Perform other duties and projects as assigned by management to support business priorities.
🎯 Requirements
• Minimum of 2 years combined experience in supply and demand planning, supply chain management, business management, or related fields. • Strong understanding of forecasting, inventory management, and operational controls. • Proficiency in Microsoft Excel and PowerPoint. • Experience in multinational businesses in the APAC region is preferred. • Bachelor’s degree in Business, Commerce, or related discipline (preferred but not mandatory).
🏖️ Benefits
• Flexible work arrangements
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