Clinical Operations Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Syneos Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. They translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities. By utilizing advanced technologies and insights, Syneos Health collaborates with clients to speed the delivery of important therapies to patients worldwide, offering services that span the entire clinical-to-commercial spectrum.

📋 Description

• Develop and foster strong, collaborative customer relationships • Solicit customer feedback for continuous service improvement • Deliver and monitor agreed-upon KPIs for team activities • Develop mitigation and remediation plans for non-compliance • Manage team headcount and create job requisitions • Communicate and manage customer issues through escalation channels • Ensure quality, SOP/ WI adherence, regulatory compliance, training completion, and documentation • Conduct oversight visits for Clinical Research Associates as required • Maintain system updates and compliance with applicable processes • Share knowledge, best practices, and lessons learned across the team • Deliver business-unit revenue targets through talent attraction and retention • Balance team size and skill level with customer delivery needs • Represent the company at professional meetings or seminars when required • Manage team-member performance, training, HR processes, timecards, and expense reports • Support professional development through coaching and delegated tasks • Promote team engagement, retention, and appropriate turnover levels • Demonstrate and promote diversity, equity, and inclusion

🎯 Requirements

• Equivalent experience, skills, and/or education will also be considered • Ensures compliance with federal and local guidelines and ICH GCPs • Knowledge of and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) • Ability to manage team performance, training records, administrative processes, and professional development • Ability to manage customer relationships, KPIs, headcount, escalations, and compliance • Ability to conduct oversight visits as required for Clinical Research Associates • Ability to manage relevant systems and procedure/practice compliance • Commitment to diversity, equity, and inclusion

🏖️ Benefits

• Career development and progression • Supportive and engaged line management • Technical and therapeutic area training • Peer recognition • Total rewards program • Inclusive culture • Professional development through coaching and opportunities to increase knowledge and skill levels