Customer Support Specialist

🔥 14 hours ago

🇰🇿 Kazakhstan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Syrve

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

🍽️ Food & Beverage

💼 Consulting

Hospitality • Food & Beverage • Consulting

Syrve is a comprehensive POS and restaurant management software solution tailored for the hospitality industry. It is designed to support a wide range of hospitality businesses, from independent operators to large chains, including coffee shops, quick-service restaurants, fine dining establishments, and more. Syrve provides tools for managing front and back of house operations, including staff management, kitchen management, ordering, delivery, and compliance. The software integrates with all aspects of running a business and offers real-time analytics, helping businesses optimize their operations and make informed decisions. With a focus on improving efficiency and customer experience, Syrve aims to empower hospitality businesses to achieve more with less.

📋 Description

• Register all client requests in the task management service • Ask customers targeted questions to quickly understand the root of the problem • Provide prompt and accurate feedback to clients • Escalate unresolved issues to appropriate internal teams • Advise clients on using the software • Prioritize and manage several open issues at one time • Receive and resolve requests via email • Act as the first line of support for all external delivery integrations • Create new instructions in the knowledge base • Maintain jovial relationships with clients

🎯 Requirements

• Proficient in written and verbal communication in English and Russian • Basic computer and printer skills • Introduction to local and global computer networks • Hands-on experience with Windows/Mac OS environments • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Experienced in using CRM systems, clear understanding of the workflows • Familiarity with Iiko or Syrve platform is mandatoy

🏖️ Benefits

• Fully remote — work from anywhere • Comprehensive health insurance • 2-2 work schedule (2 days on, 2 days off)