Senior Customer Reliability Engineer

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Sysdig

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $350M Series G on 2021-12

Cybersecurity • Cloud Security • Enterprise

Sysdig is a company that provides cloud and container security solutions. Their platform, Sysdig Secure, is designed to protect cloud-native applications by offering cloud workload protection, vulnerability management, and posture management. Sysdig focuses on real-time cloud security, detecting and responding to threats at cloud speed. The platform is a complete Cloud-Native Application Protection Platform (CNAPP) that prioritizes vulnerabilities, misconfigurations, and threats. Sysdig stands out for its runtime insights, allowing for near real-time alerting and efficient forensic investigations. They offer services across multi-cloud environments with a goal of safeguarding cloud credentials and preventing cyber threats.

📋 Description

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues. • Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests. • Develop technical troubleshooting sessions, trainings and guides for internal CRE team members. • Develop, review and maintain the internal collection of knowledge base articles. • Triage and document bugs and enhancement requests as seen in the field, and through reproduction. • Work with our Escalation Management team on hot accounts which are high touch • Participate in on-call rotation

🎯 Requirements

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security). • Master level kubernetes and Linux experience. • Working knowledge of one or more scripting languages (Bash/Shell/Python). • Working knowledge of public providers and their services e.g. AWS, Azure, GCP • Nice to have: knowledge of Oracle and IBM Cloud. • Experience balancing multiple challenges simultaneously.

🏖️ Benefits

• Extra days off to prioritize your well-being • Mental health support for you and your family through the Modern Health app • Great compensation package