Senior Customer Solutions Engineer

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Sysdig

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $350M Series G on 2021-12

Cybersecurity • Cloud Security • Enterprise

Sysdig is a company that provides cloud and container security solutions. Their platform, Sysdig Secure, is designed to protect cloud-native applications by offering cloud workload protection, vulnerability management, and posture management. Sysdig focuses on real-time cloud security, detecting and responding to threats at cloud speed. The platform is a complete Cloud-Native Application Protection Platform (CNAPP) that prioritizes vulnerabilities, misconfigurations, and threats. Sysdig stands out for its runtime insights, allowing for near real-time alerting and efficient forensic investigations. They offer services across multi-cloud environments with a goal of safeguarding cloud credentials and preventing cyber threats.

📋 Description

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers, building trust from engineers to the C-suite • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices • Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping • Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders • Develop deep knowledge of customer environments to identify risks and opportunities for optimization, expansion, and innovation • Lead and contribute to hands-on workshops helping customers unlock the full value of the Sysdig platform • Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth • Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment • Advocate for customer requirements, partnering with Product and Engineering on roadmap initiatives • Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution • Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

🎯 Requirements

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company • Proven experience managing enterprise customer relationships and navigating complex organizations • Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions • Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP • Experience with scripting and API integration to support and troubleshoot technical solutions • Demonstrated success driving measurable customer outcomes and leading executive-level engagements • Strong business acumen and ability to translate technical capabilities into business impact for engineers and executives • Experience managing issues, performing root cause analysis, and driving resolution • Excellent communication, presentation, and stakeholder-management skills • One or more of CKAD, CKA, or CKS certifications • Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms • Self-motivated, proactive, adaptable, empathetic, patient, curious, coachable, and team-oriented • Background in cybersecurity or DevSecOps is a strong plus • Experience with Sysdig and/or Falco is a plus

🏖️ Benefits

• Extra days off to prioritize your well-being • Mental health support for you and your family through the Modern Health app • Great compensation package