Senior Product Designer, Customer Lifecycle

🔥 4 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Logo of Tabby

Tabby

201 - 500 employees

💳 Fintech

🛍️ eCommerce

💰 $58M Series C on 2023-01

Fintech • eCommerce

Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.

📋 Description

• Own the B2C customer journey inside the Tabby app • Design the experience across consumer products so Tabby feels consistent and whole • Design onboarding that explains product value and orients new customers • Design activation of Tabby Card, Tabby Cash, and BNPL through the first transaction • Design moments and communications that drive repeat transactions • Shape the subscription experience and help develop the Tabby+ model • Coordinate across product teams and maintain seamless handoffs between products • Work with the Product Manager to define problems and create customer- and business-focused designs • Collaborate with UX Researchers to validate assumptions • Collaborate with a UX Writer to clarify product value • Partner with engineering throughout delivery and own production quality • Report to Yakov Zapivakhin

🎯 Requirements

• 5+ years of product design experience, with meaningful time on consumer products at scale • Strong systems thinking across several products in one journey, including states, edge cases, and handoffs • Ability to simplify fragmented, multi-product experiences into one cohesive product • Strong product thinking and ability to balance business goals with customer needs • Portfolio showing end-to-end ownership from problem framing to polished, production-ready UI • Experience working with product managers, researchers, writers, and engineers in cross-functional teams • High craft standards and care for production quality • Ability to optimize workflow with AI tools • Nice to have: experience with fintech, consumer finance, subscriptions, or lifecycle work • Nice to have: experience designing across several products that must feel like one • Nice to have: experience with growth mechanics such as first transaction, habit, and return • Nice to have: experience contributing to or working within a design system

🏖️ Benefits

• Flexible working hours, coordinated with your team and the needs of your role • Autonomy and responsibility from day one • Opportunities to grow through the quality and impact of your work • Participation in our employee stock option program • Inclusive, high-performing workplace with support for people from different backgrounds to grow and achieve their goals • Remote work available in eligible locations • Individual relocation plan to hubs in Armenia, Georgia, Serbia, Poland, and Spain may be discussed

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