Service Desk Engineer

Job not on LinkedIn

🔥 1 hour ago

🇬🇪 Georgia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tabby

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🛍️ eCommerce

💰 $58M Series C on 2023-01

Fintech • eCommerce

Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.

📋 Description

• Own and improve ticket flow between CRM and Jira, including statuses, routing, and escalation rules between L1, L2, and engineering teams • Maintain accurate ticket classification and SLA targets, including issue types, categories, and responsible teams • Identify tickets that become stuck, bounce back, or breach SLA, and convert findings into process changes or engineering tasks • Work with frontline and engineering teams to improve intake quality and escalation practices • Automate routine steps in CRM procedures and Jira using automation rules and scripts • Contribute to internal tools and services using TypeScript / Node.js and Go through merge requests and code review • Help roll out and evaluate AI-assisted ticket handling • Measure the impact of changes using data and report findings clearly and concisely • Prepare and maintain documentation and playbooks for L1 and L2 • Help make the ServiceDesk ticket path faster, clearer, and easier to measure

🎯 Requirements

• 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs • Solid experience with Jira: workflows, JQL, automation rules, dashboards • Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing) • SQL for your own analysis: joins, aggregations, working with large tables • Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana) • Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation) • Working with Git, merge requests and code review • Understanding of HTTP, REST APIs and webhooks • Process thinking: map a flow, identify weak steps, and change processes without disrupting other parts • Clear writing in English (B2): instructions, task descriptions, short reports • Ownership and autonomy: drive changes to completion, including agreement with other teams • Nice to have: production experience with Node.js / TypeScript or Go services, and Postgres • Nice to have: Jira administration, Jira Service Management or Assets • Nice to have: understanding of ITIL processes • Nice to have: Google Cloud and BigQuery • Nice to have: experience with LLM tools or agents in support, including prompts, evaluation, and guardrails • Nice to have: experience at a fintech company and/or a startup

🏖️ Benefits

• Full-time B2B contract • Fully remote setup • Up to 20% tax allowance • 22 paid leave days annually • Stock options (ESOP) in a fast-scaling, pre-IPO company • Flexi benefits you can use for wellness, travel, or learning • Work alongside a high-performing, international engineering team in a global fintech unicorn

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume