Tier 3 SD-WAN NOC Engineer

🕒 April 14

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talentuch

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

HR Tech • Recruitment • Enterprise

Talentuch is an experienced global IT recruitment company specializing in SAP and Microsoft Dynamics recruitment. With over seven years of expertise, Talentuch offers subscription-based and project-based models to meet a wide range of IT recruitment needs. The company prides itself on a team of 15 technical recruitment professionals who manage a capacity of over 300 technical interviews per month and secure more than 20 accepted offers monthly for clients. Talentuch provides an affordable recruitment service by eliminating high per-hire fees, focusing on delivering high-quality service and reliable tech talent acquisition globally.

📋 Description

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services • Monitor network performance, identify bottlenecks, and implement enhancements • Provide advanced troubleshooting and problem resolution for SD-WAN environments • Lead network projects, including firmware, patches, vulnerabilities, and documentation • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies • Perform root cause analysis for complex network problems and develop permanent solutions • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance • Provide essential support to voice and data customers, ensuring prompt and effective service delivery • Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources • Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes • Document all support activities accurately within the ticketing system • Assist in coordinating remote field engineer dispatches and provide support during on-site visits • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs • Support change requests and assist in troubleshooting customer configurations • Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities • Conduct regular security audits and participate in security incident response activities • Collaborate with a highly skilled team supporting and maintaining Premier Managed Service customers

🎯 Requirements

• Excellent English Communication skills (Written and verbal) • Extensive experience with SD-WAN technologies and solutions • Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs • Ability to work on rotating shifts and on-call rotations • Minimum of 5 years of experience in a network operations center or similar environment • Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec • Experience of shift work • Ability to work independently and as part of a team • Strong communication and interpersonal skills • Experience with cloud services (AWS, Azure, GCP) and networking capabilities • CCNP certification or equivalent level of knowledge and experience • Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, or similar training and certification, are an advantage and highly desirable • Bachelor’s degree in computer science, Information Technology, or a related field or experience • Experience supporting carrier-level data services such as fiber optic and electrical circuits • Experience supporting carrier-level voice service such as trunking and hosted phone services • Experience supporting routers, switches, and phone platforms • Experience supporting Sonus Session Border Controller • Experience supporting Netsapiens Hosted Platform or similar platforms • Experience with call routing • Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark • Ability to effectively prioritize workload • Resourceful, innovative, and creative • Ability to work extra hours as needed • Work in a fast-paced and ever-changing environment

🏖️ Benefits

• Competitive salary with bonuses • Wide range of Hardware Options • Fully remote position • Collaborative and Dynamic Team • Growing company