Integration Consultant

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🕒 June 2

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Tap Payments

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💳 Fintech

🤝 B2B

🛍️ eCommerce

Fintech • B2B • eCommerce

Tap Payments is a fintech company providing a unified payments platform across the MENA region that helps businesses accept and manage online payments. The company offers merchant onboarding and enterprise payment acceptance, developer-facing integrations and payment tools for e-commerce and mobile apps, and services aimed at simplifying payment experiences for merchants and enterprises. Tap hires across engineering, business, and operations to scale payments infrastructure and merchant services.

📋 Description

• Attend technical inquiries from customers on Live Chat, Email & Telephone • Troubleshoot technical issues via online meeting • Analyse requirements of merchants and coordinate with their development team for product integration • Build, enhance and maintain on a progressive basis all technical documentation • Provide gateway and feature functionality training as required to merchants and partners • Provide technical product support and help resolve merchant account or gateway issues • Coordinate between customer care, sales and technical team for product integrations • Organise training sessions regarding developments in product • Understand the payment domain within the local, regional and global markets • Work with engineers across the company to build new features at large-scale • Scope projects, build business cases and assist with the integration of our products and other platforms • Improve engineering standards, tooling, and processes • Carry out other duties, as assigned based on the demands of the business and growth of the role.

🎯 Requirements

• 2+ years of role-specific experience in Financial Services/Fintech/High-Growth Startups • Preferred degree, but real-world experience is also accepted. • Ability to establish credibility and internal relationships • Understanding of client/merchant/stakeholder care • Awareness of how your role supports the business • Enthusiasm for working in a growing fintech • Ability to work in a team and follow daily tasks • Skills and knowledge to actively participate in meetings • Ability to deliver work on time • Problem-solving and quick-thinking skills • Ability to organize information and ask relevant questions • Strong communication skills in English, with a preference for Arabic language ability.

🏖️ Benefits

• Professional development opportunities