Tap Payments
201 - 500 employees
Founded 2014
💳 Fintech
🤝 B2B
🛍️ eCommerce
Fintech • B2B • eCommerce
Tap Payments is a fintech company providing a unified payments platform across the MENA region that helps businesses accept and manage online payments. The company offers merchant onboarding and enterprise payment acceptance, developer-facing integrations and payment tools for e-commerce and mobile apps, and services aimed at simplifying payment experiences for merchants and enterprises. Tap hires across engineering, business, and operations to scale payments infrastructure and merchant services.
SysOps Engineer – Monitoring, Cloud Operations
🕒 June 3
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Tap Payments
201 - 500 employees
Founded 2014
💳 Fintech
🤝 B2B
🛍️ eCommerce
Fintech • B2B • eCommerce
Tap Payments is a fintech company providing a unified payments platform across the MENA region that helps businesses accept and manage online payments. The company offers merchant onboarding and enterprise payment acceptance, developer-facing integrations and payment tools for e-commerce and mobile apps, and services aimed at simplifying payment experiences for merchants and enterprises. Tap hires across engineering, business, and operations to scale payments infrastructure and merchant services.
📋 Description
• Ensure infrastructure uptime, performance, and resilience through proactive monitoring, incident management, disaster recovery, and cloud operations across mission-critical environments. • Monitor infrastructure using tools like New Relic, Prometheus, and Grafana. • Configure and maintain alerts, dashboards, and service health checks. • Perform incident management, troubleshooting, and root cause analysis (RCA). • Ensure uptime and SLA compliance for all systems. • Monitor CPU, memory, disk, and system processes. • Manage OS-level operations (Linux/Windows) including patching and tuning. • Manage system backups and perform regular restoration validation. • Execute and validate disaster recovery (DR) plans across environments. • Perform failover and failback testing for critical services (on-prem cloud / multi-region). • Coordinate DR drills and simulate outage scenarios. • Ensure replication health and data consistency (in coordination with DataOps). • Maintain and update DR runbooks and incident playbooks. • Perform capacity planning and performance optimization. • Maintain logs, metrics, and operational documentation.
🎯 Requirements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. • Proven experience in Systems Operations, Cloud Operations, Infrastructure Support, Site Reliability Engineering (SRE), or a related role. • Strong hands-on experience administering Linux and Windows operating systems. • Experience with enterprise monitoring and observability platforms such as New Relic, Prometheus, Grafana, Datadog, or similar tools. • Solid understanding of incident management, problem management, and root cause analysis methodologies. • Experience supporting cloud platforms such as AWS, Azure, or Google Cloud Platform. • Strong knowledge of backup, disaster recovery, business continuity, and failover processes. • Experience managing compute infrastructure, including virtual machines, cloud instances, and physical servers. • Familiarity with system services and web servers such as Nginx, IIS, and systemd. • Understanding of capacity planning, performance tuning, and infrastructure optimization practices. • Strong troubleshooting and analytical skills with the ability to resolve complex operational issues. • Excellent communication, documentation, and cross-functional collaboration skills. • Experience working in high-availability, mission-critical production environments is highly preferred.
🏖️ Benefits
• Fully Remote • Full-time
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