Bilingual Customer Experience Agent – English/French

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TechBiz Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

Recruitment • Software Development • Consulting

TechBiz Global is a leading recruitment and software development company that specializes in connecting businesses with top-tier talent across 28+ countries. They serve clients from startups to major enterprises, providing expertise in hiring key roles in industries such as FinTech. In addition to talent acquisition, TechBiz Global offers comprehensive software development services to turn clients' visions into reality, powering digital transformations with expert engineers. The company also provides strategic CTO consulting services and flexible outstaffing and outsourcing solutions, helping businesses manage growth and optimize technology processes. Recognized as a top IT recruitment and consulting firm, TechBiz Global is dedicated to delivering personalized and innovative solutions to its clients, ensuring they have the tools necessary for success.

📋 Description

• Handle customer inquiries via phone, email, and chat in English and French • Assist with product information, order status, billing concerns, tracking, returns, and exchanges • Investigate, troubleshoot, and resolve customer issues • Ensure documentation of all customer interactions in CRM or support tools • Stay updated on processes, policies, and product information • Meet performance expectations related to quality and customer satisfaction

🎯 Requirements

• 2-4 years of experience in customer service • Fluent in English and French (spoken and written) • Strong communication skills to explain solutions clearly • Customer-focused, empathetic, and solution-oriented • Experience with tools like Zendesk, Salesforce, Shopify (a plus) • Internet connection: minimum 20 Mbps or fiber connection • Computer / laptop: must use genuine, supported business devices • Windows: Windows 11 (preferably Pro), 2021 model or newer • Mac: Apple MacBook / Mac, 2020 model or newer, running supported macOS • RAM: Minimum 8 GB (16 GB preferred)

🏖️ Benefits

• High-speed internet required • Genuine, supported business laptop with hardware security • Noise-canceling headset • Power and internet backup