Commercial Customer Service and Master Data Management Specialist

Job not on LinkedIn

🕒 October 16

🇦🇹 Austria – Remote

💵 €35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Techem

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round - Techem on 2018-06

Consulting • Healthcare • Logistics

Techem is a provider of digital metering, allocation billing and energy-management solutions for residential and commercial buildings, offering heat, water and energy meters, sensors, remote-reading technology, and software portals and apps for tenants and property managers. The company delivers data integration, ESG and regulatory reporting, and services focused on energy optimization, automated consumption accounting and compliance with EED/energy legislation.

📋 Description

• Provide telephone and written support to business customers • Receive, process, and follow up on customer orders • Support new customers throughout the onboarding process for direct billing • Act as a point of contact for questions regarding services and processes • Work closely with internal departments • Create and maintain customer, property, and contract data • Process data changes in accordance with internal guidelines • Ensure and continuously monitor high data quality • Post daily bank transactions • Review and allocate incoming payments • Clarify and follow up on outstanding postings • Support ongoing account reconciliation • Communicate professionally by telephone and email • Process inquiries and support the search for solutions • Build and maintain long-term customer relationships • Ensure a high level of service quality

🎯 Requirements

• Completed commercial training or equivalent professional experience • Enjoy interacting with customers by telephone and in writing • Structured, accurate, and independent approach to work • Good IT skills and an interest in digital processes • Very good command of German, both written and spoken • Team-oriented and reliable, with a strong sense of responsibility • Ideally, experience in customer service or inside sales • Ideally, experience in order processing • Ideally, experience in master data maintenance • Ideally, experience in accounting or payment posting • Ideally, experience in a B2B environment

🏖️ Benefits

• Remote work, flexible working hours with short core hours, and a four-and-a-half-day workweek • External training opportunities for personal and professional development, plus an internal learning platform • Mental health support through an external partner • Company physician • Subsidy for prescription computer glasses • Ergonomic workstation • Complimentary beverages • Employee events • Team-building activities • Mentoring program • Bike leasing • Travel allowance for commuting and leisure activities • €300 per year toward future financial security • Numerous discounts with partner companies • Employee referral bonus • Days off on December 24 and December 31

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