AI & Business Automation Engineer – Freelance

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🕒 March 5

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Tech Minds Agency

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

🛍️ eCommerce

📚 Education

B2B • eCommerce • Education

Tech Minds Agency is a creative IT solutions provider that specializes in helping businesses and individuals leverage technology for growth and success. They offer a diverse range of services including website creation, mobile app development, digital marketing, and training in various technical skills. Their mission is to navigate the evolving tech landscape, enabling clients to enhance their online presence and achieve their business goals. With a focus on personalized service and staying ahead of tech trends, Tech Minds Agency aims to empower its clients through innovative solutions and expert support.

📋 Description

• AI Strategy & Implementation • Design, build, and maintain AI-powered automation systems using Claude, OpenAI, and other LLM APIs to streamline operations across REDs five markets (Hawaii, US Virgin Islands, Turks & Caicos, Key West, and Florida Keys). • Develop and refine prompt engineering frameworks, system prompts, and validation layers to ensure AI output reliability across customer communications, compliance documentation, and operational reporting. • Stay current with rapidly evolving AI tools, frameworks, and best practices; proactively identify and test new technologies that can improve REDs operations, revenue, and guest experience. • Build agentic AI workflows where appropriate, enabling systems to monitor data, flag anomalies, draft communications, and escalate issues with minimal human intervention. • Workflow Automation & Process Optimization • Design and deploy automated workflows using Zapier, Make.com, n8n, Python, and REST APIs to eliminate manual processes across booking, operations, compliance, and customer service functions. • Digitize and automate vessel inspection checklists, safety compliance logs, and operational reporting — transitioning the fleet from paper-based systems to structured digital workflows. • Build and maintain databases (PostgreSQL, SQL, Airtable) to centralize operational data and enable queryable, real-time access to fleet and business performance metrics. • Create executive dashboards and reporting pipelines that provide leadership with immediate visibility into business performance across all markets. • Technology Infrastructure & Support • Serve as REDs primary technology resource, managing Google Workspace and/or Microsoft 365 administration including user accounts, permissions, email groups, security controls, and employee onboarding/offboarding. • Provide responsive technical support to team members across all markets, including remote troubleshooting for staff operating in locations with limited connectivity. • Manage CRM systems (HubSpot/Salesforce) and ensure clean data flow between booking platforms, customer databases, and operational tools. • Evaluate, recommend, and implement software tools and platforms that improve efficiency, with a focus on cost-effective solutions appropriate for REDs scale. • Web Development & Vendor Management • Oversee and manage REDs web development team and/or outsourced development contractors, including setting priorities, reviewing deliverables, conducting code reviews, and holding vendors accountable to timelines and quality standards. • Determine build-vs-buy decisions for technology needs, balancing in-housedevelopment, no-code/low-code tools, and third-party solutions

🎯 Requirements

• Mandaotry Experiance : Python, Zapier, N8N and Automation