Logistics Specialist

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Review and process logistics-related cases in accordance with company policies and standard operating procedures. • Investigate shipment issues, service requests, and operational discrepancies to identify root causes and recommend appropriate resolutions. • Verify shipment information, delivery records, and supporting documentation to ensure data accuracy. • Monitor logistics workflows and provide timely updates to internal stakeholders. • Collaborate with cross-functional teams to resolve logistics, transportation, and fulfillment-related concerns. • Maintain accurate records of case activities, investigations, and resolutions. • Ensure compliance with quality standards, operational guidelines, and service level agreements (SLAs). • Identify trends and recurring issues, escalating complex cases when necessary. • Contribute to process improvement initiatives to enhance operational efficiency and customer satisfaction. • Perform other logistics and operational support duties as assigned.

🎯 Requirements

• Minimum SPM, Diploma, or Bachelor's Degree in any discipline. • Fresh graduates are encouraged to apply. • Relevant experience in logistics, supply chain, customer service, or operations is an added advantage. • Excellent command of English (spoken and written). • Strong analytical and problem-solving skills. • Excellent attention to detail and ability to handle large volumes of information accurately. • Good communication and interpersonal skills. • Proficient in Microsoft Office applications and comfortable learning new systems. • Ability to work independently and collaboratively in a fast-paced environment. • Willing to work on rotational shifts, weekends, and public holidays (if required).

🏖️ Benefits

• None specified