Solution Architect – Operate & Assist

Job not on LinkedIn

🔥 0 minutes ago

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Develop solution architectures for Operate & Assist implementations based on client requirements • Ensure technical consistency and feasibility prior to project launch • Execute technical checklists systematically for each tool, including Operate Insights, Centrical, Knowledge Base, and others • Ensure data flow between client systems and TP platforms, including EMA, covering data formats, interfaces, and data quality • Connect BI/Reporting systems, especially Power BI, to operational data sources • Address data privacy and compliance requirements, including PII Redaction, during data integration • Take end-to-end accountability for Operate & Assist implementations from solution design and data integration through Go-Live • Manage stakeholder communication with client IT, internal QA, and operations teams • Analyze and resolve technical issues involving translation tools and system integrations • Coordinate with internal IT support through ticket creation and triggering installations • Collaborate with QA teams to ensure solution quality • Identify automation and data analytics opportunities within operational processes, including workflow and reporting automation • Drive continuous development of technical standards for Operate & Assist implementations within the DSI team • Create and maintain technical documentation covering architecture, data flows, and implementation checklists • Share knowledge actively within the team and with operations colleagues

🎯 Requirements

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field • At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role • Proven track record in implementing operational business technologies, such as QA, BI, reporting, or workforce automation systems • Sound knowledge of data integration and system architecture, including APIs, data flows, and interfaces • Solid expertise in Power BI, including reporting and data modeling • Experience with workforce management, quality management, or AI-driven process solutions, such as knowledge bases and translation tools • Structured project management and technical documentation skills • Strong technical affinity with a structured, solution-oriented mindset • Ability to communicate complex technical concepts clearly and effectively • Self-driven work ethic and resilience under pressure during key project phases • Team player with strong cross-functional communication skills bridging Client IT, QA, and Operations • Fast learner able to quickly adapt to new technologies • English language proficiency at C1 level • German language proficiency at B2 level • Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is a plus • Experience in the Customer Experience (CX) environment is a plus • Updated CV and cover letter in English in PDF format • Applications must be complete; incomplete applications will not be considered

🏖️ Benefits

• Flexible working hours • Full-time (40 hrs/week) • Full-time / Permanent employment • Equal opportunity employment • Preference for women and individuals with severe disabilities in cases of equal suitability, qualification, and professional performance • Applications welcomed regardless of disability, cultural or social background, age, religion, worldview, or sexual identity