Solution Architect – Operate, Assist

Job not on LinkedIn

🔥 0 minutes ago

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Develop solution architectures for Operate & Assist implementations based on client requirements • Ensure technical consistency and feasibility prior to project launch • Systematically execute technical checklists for each tool, including Operate Insights, Centrical, and Knowledge Base • Ensure data flow between client systems and TP platforms, including EMA, covering data formats, interfaces, and data quality • Connect BI/Reporting systems, especially Power BI, to operational data sources • Address data privacy and compliance requirements, such as PII Redaction, during data integration • Own Operate & Assist implementations end-to-end, from solution design and data integration to Go-Live • Manage stakeholder communication with client IT, internal QA, and operations teams • Analyze and resolve technical issues involving translation tools and system integrations • Coordinate with internal IT support, including ticket creation and triggering installations • Collaborate with QA teams to ensure solution quality • Identify automation and data analytics opportunities within operational processes • Drive workflow and reporting automation • Drive continuous development of technical standards for Operate & Assist implementations within the DSI team • Create and maintain technical documentation covering architecture, data flows, and implementation checklists • Share knowledge within the team and with operations colleagues

🎯 Requirements

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field • At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role • Proven track record in implementing operational business technologies (e.g., QA, BI, reporting, or workforce automation systems) • Sound knowledge of data integration and system architecture (APIs, data flows, interfaces) • Solid expertise in Power BI (reporting, data modeling) • Experience with workforce management, quality management, or AI-driven process solutions (e.g., knowledge bases, translation tools) • Structured project management and technical documentation skills • Basic understanding of workflow automation tools (e.g., n8n, Make, Power Automate) is a plus • Experience in the Customer Experience (CX) environment is a plus • Strong technical affinity with a structured, solution-oriented mindset • Ability to communicate complex technical concepts clearly and effectively • Self-driven work ethic and resilience under pressure during key project phases • Team player with strong cross-functional communication skills (bridging Client IT, QA, and Operations) • Fast learner with the ability to quickly adapt to new technologies • English C1 language proficiency • German B2 language proficiency • Updated CV and cover letter in English in PDF format

🏖️ Benefits

• Remote work arrangement • Position suitable for part-time employment • Equal opportunity employment • Preference for women in cases of equal suitability, qualification, and professional performance • Strong welcome for applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity