Business Objects Specialist

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Telna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📡 Telecommunications

☁️ SaaS

🔌 API

💰 Private equity on 2025-01

Telecommunications • SaaS • API

Telna is a global cellular connectivity platform and mobile network operator that provides eSIM and SIM-based data services, API-first connectivity products, and management tools for Connectivity Service Providers (CSPs), mobile network operators (MNOs), and enterprises. Headquartered in the US and Canada, Telna offers a unified global network under a single agreement (coverage in 200+ countries), Multi-IMSI technology, real-time control and billing, low-latency local breakout, and products such as Connect and Connect Flex to enable fast eSIM launches, customized data packages, and centralized cloud management for IoT, roaming devices, travel, SD-WAN, telematics, and other use cases.

📋 Description

• Customers Onboarding, Service Delivery, and Revenue Assurance. • Perform Demos, Training Sessions for customers. • Prepare Technical Documentation. • Troubleshoot and solve problems in relation to Customer services and configuration. • Support in relationship management with Strategic Partners. • Maintain and document new cross-company operational processes and create procedures to support these processes. • Support the existing monitoring tools and KPIs to help the organization exceed customers’ expectations. • Assist with research, develop, and implement best practices, methodologies, and processes to improve operational efficiency, and profitability.

🎯 Requirements

• Excellent written and oral communication skills. • Understanding of business processes. • Ability to identify and isolate problems and escalate as required. • Experience with CRM platforms and ticketing system. • Multitasking and analytical skills. • Strong curiosity and willingness to learn. • High intelligence and propensity for logical thought. • Self-motivated, strong communication and open-minded. • Work From Home Experience. • Multicultural work environment Experience. • Nice To Have Understanding of Mobile Networks concepts and technologies. • Experience with database management and data collection. • Experience with monitoring & alerting tools. • Experience in IT network infrastructure operations.