Client Service Director – Market Research

🔥 4 hours ago

🌐 Portugal, Italy, +2 more countries – Remote

🇵🇹 Portugal – Remote 🇮🇹 Italy – Remote 🇵🇱 Poland – Remote 🇪🇸 Spain – Remote

⏳ Contract/Temporary

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TGM Research

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TGM Research is a global market research company specializing in online panels and data-collection services. With operations in 17 countries, TGM Research offers insights and reliable data solutions that cater to the needs of marketers, agencies, and academia, enabling efficient management of multinational market research projects. Their extensive proprietary panels allow them to collect high-quality data across diverse demographics and locations, making them a trusted partner in gathering consumer intelligence and informing strategic decisions.

📋 Description

• Own the region's sales targets, P&L and profitability • Lead strategic sales initiatives to open new markets and drive sustained revenue growth • Translate company strategy into action across the regional client service team • Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts • Lead, mentor and develop the client service team, fostering a culture of excellence • Set direction on sales and account management to keep clients satisfied and loyal • Review and approve complex proposals and quotes prepared by junior team members • Oversee the regional project portfolio, resourcing and timelines • Set sampling strategies and contribute to fieldwork quality standards • Provide senior oversight on complex, high-profile projects • Track KPIs and territory performance, identifying ways to reduce costs and improve margins • Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services

🎯 Requirements

• 5-10 years in market research, online panels or a related industry • Proven track record in sales and business development • Experience owning regional or territory revenue targets • Hands-on experience leading and developing a team • Fluent written and spoken English • Strong communication, negotiation and relationship-building skills • Entrepreneurial mindset and a strong sense of ownership • P&L management experience will be an advantage

🏖️ Benefits

• Fully remote role with a flexible working policy • B2B contract setup • Competitive salary and performance-based bonuses • An international, collaborative and innovative team • Professional development and growth opportunities • Modern tools and the latest technology, including a MacBook • 21 days of holiday plus bank holidays