Implementation Specialist, Life Sciences – Europe

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🔥 0 minutes ago

🇩🇰 Denmark – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 15%

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📋 Description

• Plan deployments around customers' contamination control strategies and change control processes • Assess site readiness, including classified areas, airlocks, material transfer routes, doorways, charging, network access, and cycle-running rules • Supply technical documentation for customer change control, including equipment descriptions, UV-C safety data, and risk-assessment inputs • Support customer QA teams on site through IQ/OQ/PQ execution and approval • Serve as subject matter expert on the robot and disinfection protocols • Advise QA and Microbiology on measurement options and provide robot cycle records for validation packages • Answer QA questions about ADIS cycle record generation, storage, and export • Train and certify operators in UV-C safety • Help customers create SOPs, work instructions, and training records • Review fleet data, resolve operational bottlenecks, and identify expansion opportunities • Notify customers about firmware updates and support change assessments • Transition accounts to Customer Success at day 90 with open items, training records, and utilization baseline • Bring field learnings to Product and Engineering

🎯 Requirements

• Bachelor's degree or equivalent work experience • 2 to 4 years of field-based, customer-facing technical work, ideally in pharma, biotech, or medical device manufacturing • Working knowledge of gowning and work inside classified areas • Knowledge of ISO 14644, EU GMP Annex 1, and good documentation practice under GMP regulations • Experience with IQ/OQ/PQ and change control (EU GMP Annex 15 or equivalent) • Hands-on experience deploying or servicing complex machinery • Confidence troubleshooting hardware and software on site • Familiarity with environmental monitoring and cleaning validation • Clear technical writing for SOPs, work instructions, and training records • Fluent English, written and spoken • Ability to travel 60%, including some weekends

🏖️ Benefits

• Equal-opportunity and inclusive workplace • Application accommodations available upon request

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