IMPACT BRANDS
201 - 500 employees
💄 Beauty
🧘 Wellness
🌍 Social Impact
Beauty • Wellness • Social Impact
IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.
Customer Success Team Lead
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IMPACT BRANDS
201 - 500 employees
💄 Beauty
🧘 Wellness
🌍 Social Impact
Beauty • Wellness • Social Impact
IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.
📋 Description
• Oversee the daily operations of the Customer success team. • Ensure high service standards and strong customer retention. • Provide support and guidance to team members. • Monitor and track team attendance. • Conduct one-on-one coaching sessions. • Assess and track agent efficiency. • Analyze customer feedback and support data for improvements.
🎯 Requirements
• Proven experience in customer support, team management, or a similar role. • Strong focus on customer satisfaction and retention. • Strong communication and leadership skills. • Ability to analyze data and identify trends for process improvement. • Detail-oriented with excellent organizational and problem-solving abilities.
🏖️ Benefits
• Remote work. • 15+ Working Days of Holidays. • Internet subsidy. • Health and wellness budget. • Birthday Gift. • Team spirit. • Professional growth. • Volunteering. • Permanent contract. • Global flatwork culture. • A whole bunch of other benefits.
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