Field Service Supervisor

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Guide and support a team of field service engineers • Ensure exceptional service delivery to customers • Coordinate service activities • Manage team performance • Maintain strong relationships with customers and internal stakeholders • Promote operational excellence and customer satisfaction • Enable customers to make the world healthier, cleaner, and safer

🎯 Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience • Proven expertise in complex system troubleshooting and repair • 2+ years of supervisory or leadership experience managing technical teams • Strong technical proficiency in electronics, mechanics, and diagnostic equipment • Demonstrated success in customer relationship management and service delivery • Advanced problem-solving and analytical skills for complex technical issues • Proficient with service management software, CRM systems, and Microsoft Office suite • Strong communication and interpersonal skills for technical and non-technical audiences • Proven ability to develop and support team members • Experience with quality systems, safety protocols, and regulatory compliance • Valid driver's license and ability to travel up to 50% within assigned territory • Physical ability to lift up to 50 lbs with assistance and perform service functions • Strong project management and organizational skills • Ability to work independently and guide teams in a results-oriented environment • Experience managing service KPIs, metrics, and continuous improvement initiatives • Multilingual skills may be required depending on location • Preferred fields of study: Engineering, Sciences, or related technical field • Industry-specific certifications (EPA, HVAC/R, Electronics) preferred

🏖️ Benefits

• Some degree of PPE (Personal Protective Equipment) provided/required for work conditions • Reasonable accommodation for individuals with disabilities during application, interview, and job functions