Implementation Consultant – CRM, AI Solutions

🕒 February 9

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Thoucentric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

B2B • Supply Chain • Artificial Intelligence

<Thoucentric> is a new-age consulting firm that drives business and technology transformation by combining strategic advisory with hands-on execution. The firm offers end-to-end services in data & decision intelligence (business analytics, data engineering, advanced analytics), finance and smart financial solutions, sales & distribution optimization, and supply chain and logistics planning, and also develops proprietary lab products (e. g. , PriceVision, ThouSense, ThouPlan, PrediQ). Thoucentric embeds with client teams to deliver measurable outcomes, program and change management, and digital transformation across enterprise B2B clients.

📋 Description

• Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support • Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value • Translate customer business challenges into well-designed CRM and AI-enabled solutions • Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs • Act as a trusted advisor to customers by providing business consulting, solution guidance, and best practices • Proactively guide and educate customers to help them optimize and fully leverage the CRM platform • Respond effectively to high-impact or business-critical issues, ensuring clarity, confidence, and strong customer relationships • Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction • Collaborate with internal product, engineering, AI, and global delivery teams to ensure high-quality outcomes • Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours • Contribute to defining and improving best-in-class implementation and customer service processes • Maintain accountability for quality, accuracy, and timely delivery when working with distributed teams

🎯 Requirements

• 4+ years of experience in implementation, consulting, or customer-facing delivery roles • Proven experience delivering enterprise SaaS or CRM implementations end to end • Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid) • Excellent English communication skills (verbal, written, and presentation) – mandatory • Comfortable engaging with and influencing manager-level and senior stakeholders • Strong customer empathy with the ability to understand and translate business requirements into solutions • Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes • Comfortable working in US or European time zones

🏖️ Benefits

• Opportunity to work on AI-powered CRM implementations for global customers • High-ownership individual contributor role leading customer engagements • Exposure to US and European enterprise customers • Career growth in CRM, AI-enabled solutions, and global consulting