
10,000+ employees
💼 Consulting
☁️ SaaS
🤖 Artificial Intelligence
Consulting • SaaS • Artificial Intelligence
Tieto is a Nordic IT services and software company that helps organizations turn ideas into results by providing AI and data solutions, software products, cloud and software development, and design and consulting services. It serves multiple verticals — including banking (Tieto Banktech), healthcare (Tieto Caretech), industrial/manufacturing (Tieto Indtech), telecom, public sector, energy and paper and fibre — and emphasizes AI, cloud and digital transformation for enterprise customers.
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Where this job comes from
Posted on Tieto's careers page, not through a job board
First seen by Remote Rocketship 1 minute ago

10,000+ employees
💼 Consulting
☁️ SaaS
🤖 Artificial Intelligence
Consulting • SaaS • Artificial Intelligence
Tieto is a Nordic IT services and software company that helps organizations turn ideas into results by providing AI and data solutions, software products, cloud and software development, and design and consulting services. It serves multiple verticals — including banking (Tieto Banktech), healthcare (Tieto Caretech), industrial/manufacturing (Tieto Indtech), telecom, public sector, energy and paper and fibre — and emphasizes AI, cloud and digital transformation for enterprise customers.
• Provide L1 network support activities for voice and mobile services 24x7 • Ensure reactive repair activities with customers, suppliers, and third parties worldwide • Monitor and investigate fraud events using internal fraud detection systems, QoS tools, and other tools • Identify root causes and take decisions and resolution measures • Define and implement improvements in fraud prevention services delivered to BICS customers • Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs • Work on a project for BICS, part of Proximus Global • Collaborate and learn within an agile end-to-end development process
• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent • 1+ year of experience in the operation of mobile or fixed networks as an engineer • Knowledge of GSM network structure • Knowledge of signalling in GSM networks • Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stacks • Knowledge of voice call/SMS flows and IP network principles • Knowledge of the fraud prevention domain and wholesale telecom business is an asset • Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis • Knowledge of network KPIs and analysis of statistics and reports • Good written and spoken English • Willingness to travel internationally as required • Background check required for final candidates
• Professional growth • Meaningful projects • Open culture • Outstanding work-life balance • Flexible hybrid work model • Opportunities to create the future of a growing, fast-developing sector • Learning and development through continuous unlearning and relearning • Agile end-to-end development process • Diversity, equity, and inclusion-focused workplace
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