Service Desk Engineer – Fraud Prevention, Telecom Support

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tieto

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

☁️ SaaS

🤖 Artificial Intelligence

Consulting • SaaS • Artificial Intelligence

Tieto is a Nordic IT services and software company that helps organizations turn ideas into results by providing AI and data solutions, software products, cloud and software development, and design and consulting services. It serves multiple verticals — including banking (Tieto Banktech), healthcare (Tieto Caretech), industrial/manufacturing (Tieto Indtech), telecom, public sector, energy and paper and fibre — and emphasizes AI, cloud and digital transformation for enterprise customers.

📋 Description

• Provide L1 network support activities for voice and mobile services 24x7 • Ensure reactive repair activities with customers, suppliers, and third parties worldwide • Monitor and investigate fraud events generated by internal tools, including fraud detection systems and QoS tools • Identify root causes and make decisions on resolution measures • Define and implement improvements in fraud prevention services delivered to BICS customers • Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs • Work with telecom operators and technology providers to ensure the quality, reliability, performance, and security of international communications • Learn from and coach colleagues through an agile end-to-end development process

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent • 3+ years of experience in the operation of mobile or fixed networks as an engineer • Knowledge of GSM NW structure • Knowledge of signalling in GSM networks • Knowledge of MTP, ISUP/SIP, SCCP, TCAP protocol stack • Knowledge of voice call/SMS flow and working principles of IP networks • Knowledge of the fraud prevention domain and wholesale telecom business is an asset • Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis • Knowledge of Network KPIs and analysis of statistics and reports • Good written and spoken English • Willingness to travel internationally as required • Team player who takes action and demonstrates responsibility to organize work and solve tasks • Ability and willingness to learn new innovative technologies • Successful completion of a background check for final candidates

🏖️ Benefits

• Professional growth • Meaningful projects • Open culture • Outstanding work-life balance • Flexible hybrid work model • Opportunity to create the future of a growing, fast-developing, and important sector • Curiosity and learning as a lifestyle • Diversity, equity, and inclusion commitment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume