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Telco Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

Where this job comes from

Posted on Tieto's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Tieto

Tieto

10,000+ employees

💼 Consulting

☁️ SaaS

🤖 Artificial Intelligence

Consulting • SaaS • Artificial Intelligence

Tieto is a Nordic IT services and software company that helps organizations turn ideas into results by providing AI and data solutions, software products, cloud and software development, and design and consulting services. It serves multiple verticals — including banking (Tieto Banktech), healthcare (Tieto Caretech), industrial/manufacturing (Tieto Indtech), telecom, public sector, energy and paper and fibre — and emphasizes AI, cloud and digital transformation for enterprise customers.

📋 Description

• Provide L1 network support activities for voice and mobile services 24x7 • Ensure reactive repair activities with customers, suppliers and third parties worldwide • Monitor and investigate fraud events generated by internal tools, including fraud detection systems and QoS tools • Identify root causes and take decisions and resolution measures • Define and implement improvements in fraud prevention services delivered to BICS’ customers • Communicate with customers and suppliers to guarantee customer complaint resolution in accordance with SLAs • Work with major telecom operators and technology providers to ensure the quality, reliability, performance and security of international communications • Learn from and coach colleagues through an agile end-to-end development process

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent • 3+ year of experience in the operation of mobile or fixed networks as an engineer • Knowledge of GSM NW structure • Knowledge of signalling in GSM networks • Knowledge of MTP, ISUP/SIP, SCCP, TCAP protocol stack • Knowledge of voice call/SMS flow • Knowledge of IP network working principles • Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset • Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis • Knowledge of Network KPIs, analysis of statistics and reports • Good written and spoken English • Willingness to travel internationally as required • Team player who takes action and demonstrates responsibility to organize work and solve tasks • Ability and interest to learn new innovative technologies • Successful completion of background check for final candidates

🏖️ Benefits

• Professional growth • Meaningful projects • Open culture • Outstanding work-life balance • Flexible hybrid work model • Curiosity and learning as a lifestyle • Opportunity to create the future of a growing, fast-developing, and important sector

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