
10,000+ employees
💼 Consulting
☁️ SaaS
🤖 Artificial Intelligence
Consulting • SaaS • Artificial Intelligence
Tieto is a Nordic IT services and software company that helps organizations turn ideas into results by providing AI and data solutions, software products, cloud and software development, and design and consulting services. It serves multiple verticals — including banking (Tieto Banktech), healthcare (Tieto Caretech), industrial/manufacturing (Tieto Indtech), telecom, public sector, energy and paper and fibre — and emphasizes AI, cloud and digital transformation for enterprise customers.
🔥 2 minutes ago
Where this job comes from
Posted on Tieto's careers page, not through a job board
First seen by Remote Rocketship 2 minutes ago

10,000+ employees
💼 Consulting
☁️ SaaS
🤖 Artificial Intelligence
Consulting • SaaS • Artificial Intelligence
Tieto is a Nordic IT services and software company that helps organizations turn ideas into results by providing AI and data solutions, software products, cloud and software development, and design and consulting services. It serves multiple verticals — including banking (Tieto Banktech), healthcare (Tieto Caretech), industrial/manufacturing (Tieto Indtech), telecom, public sector, energy and paper and fibre — and emphasizes AI, cloud and digital transformation for enterprise customers.
• Provide L1 network support activities for voice and mobile services 24x7 • Ensure reactive repair activities with customers, suppliers, and third parties worldwide • Monitor and investigate fraud events using fraud detection systems, QoS tools, and other internal tools • Identify root causes and take decisions and resolution measures • Define and implement improvements in fraud prevention services delivered to BICS customers • Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs • Work with major telecom operators and technology providers to support the quality, reliability, performance, and security of international communications • Participate in an agile end-to-end development process • Learn from and coach colleagues
• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent • 3+ years of experience in the operation of mobile or fixed networks as an engineer • Knowledge of GSM network structure • Knowledge of signalling in GSM networks • Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stack • Knowledge of voice call/SMS flows and IP network working principles • Knowledge of the fraud prevention domain and wholesale telecom business is an asset • Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis • Knowledge of network KPIs and analysis of statistics and reports • Good written and spoken English • Willingness to travel internationally as required • Team player who takes action and demonstrates responsibility • Ability to organize work and solve tasks • Communication skills • Willingness to learn innovative technologies • Successful completion of background checks for final candidates
• Professional growth • Meaningful projects • Open culture • Outstanding work-life balance • Flexible hybrid work model • Opportunities to create the future of a growing, fast-developing sector • Curiosity and learning as a lifestyle • Opportunities to learn from and coach colleagues
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