Database Support Engineer

🕒 February 26

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TigerData (creators of TimescaleDB)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

Database • SaaS • Artificial Intelligence

TigerData is the creator of TimescaleDB, offering a reliable PostgreSQL cloud service designed for high-performance workloads, particularly in time series and real-time analytics. With a focus on security and scalability, TigerData supports demanding applications across various industries by providing lightning-fast data ingestion, complex querying, and efficient management of large datasets. Their services are suitable for customer-facing applications and are used by leading companies in sectors like IoT, AI, and finance.

📋 Description

• Provide technical support to customers experiencing database and platform issues • Translate complex technical concepts into clear, actionable guidance • Collaborate with customers to understand their use cases and optimise their implementations • Deeply understand customer pain points and challenges to deliver solutions that truly address their needs • Be a trusted advisor to customers and help them succeed • Manage customer cases from beginning to end. • Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues • Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates • Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc • Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities • Investigate issues across the full stack — from application layer to database internals • Integrate and troubleshoot platform features • Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features • Partner with Engineering teams to get to the bottom of complex issues and identify root causes • Enable faster resolution of customer issues through cross-team knowledge sharing • Use AI to accelerate your work • Contribute to platform improvements based on real-world customer needs • Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements • Document to support team knowledge sharing

🎯 Requirements

• Strong PostgreSQL knowledge • Proficiency in CLI • SQL expertise • Performance analysis • Experience with TimescaleDB, other relational databases • Background in customer-facing technical roles • Curiosity or experience with AI in databases • Ability to learn quickly across diverse technical domains • Strong communication skills

🏖️ Benefits

• Flexible PTO and comprehensive family leave • Fridays off in August 😎 • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources 📚 • Premium insurance options for you and your family (US-based employees)