Onboarding Consultant, Menu

🔥 14 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Partner with restaurant owners during the Go-Live phase and build onboarding plans within timeline and budget • Create best practices for daily restaurant operations using Toast, including labor and food costs, table turnover time, and guest relationships • Consult with clients to determine configuration needs before go-live and communicate unique needs to project resources • Perform onboarding configurations remotely and document the go-live process, best practices, and deviations • Create and lead onboarding training for restaurant staff on Toast configurations and operational efficiencies • Manage multiple onboarding engagements simultaneously, including books of 80+ restaurants in the region • Serve as the customer’s menu relationship manager and point of contact from purchase through onboarding • Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize customer work

🎯 Requirements

• 1+ years of experience in a role responsible for customer satisfaction and business operations • Experience managing long-term customer relationships of 4–6 weeks or more • Ability to operate independently and navigate competing priorities in a constantly changing environment • Proven track record of meeting and exceeding goals • Excellent communication, organizational, and influencing skills • 1+ years of experience using POS software, ideally in the service industry (nice to have) • Experience with Salesforce CRM (nice to have) • Experience working in the tech industry or for a SaaS company (nice to have) • Training, teaching, or development experience (nice to have)

🏖️ Benefits

• Competitive compensation and benefits programs • Healthy lifestyle support • Flexibility to meet changing needs • Remote work arrangement for the role • AI tools provided across disciplines to support work • Reasonable accommodations for persons with disabilities during hiring

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