Senior Cloud Database Engineer

🔥 2 hours ago

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Toku

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📡 Telecommunications

☁️ SaaS

🤝 B2B

💰 $5M Series A - Toku on 2024-11

Telecommunications • SaaS • B2B

Toku is a cloud-based communications and customer experience platform that provides AI-powered conversational and telephony solutions focused on APAC languages and accents. The company offers business telephony integrations (Toku for Microsoft Teams, Toku for Zoom Phone), an AI-powered contact centre, AI voice agents, programmable voice and messaging embeddables, campaign and feedback management tools, and APIs for building in-app calling and messaging. Toku targets enterprises across industries (government, fintech, insurance, travel & hospitality, retail/e-commerce, sharing economy) with use cases like number masking and user verification to improve security and CX.

📋 Description

• Own the day-to-day operation, health, availability and continuous improvement of Toku's production MySQL databases running on AWS RDS, ensuring reliability across our global SaaS platform • Take ownership of production incidents, perform troubleshooting and root cause analysis, restore service quickly, and drive permanent improvements that reduce repeat operational issues • Identify repetitive operational work, evaluate where automation delivers the greatest value, and build scalable workflows and tooling that reduce manual effort, operational risk and engineering overhead • Improve how database changes, production data fixes and operational requests are managed by introducing safer, more auditable and scalable engineering processes • Partner closely with software engineers to understand application behaviour, investigate production issues, interpret logs, and improve the interaction between engineering and database operations • Monitor and optimise database performance through query tuning, indexing strategies, capacity planning and proactive performance analysis • Manage and continuously improve AWS database services, with a strong focus on Amazon RDS while supporting Toku's ongoing evolution towards Amazon Aurora • Utilise monitoring platforms such as Datadog and AWS Performance Insights to identify trends, troubleshoot production issues, and improve operational visibility • Apply secure database practices, improve operational governance, support audit readiness, and help reduce operational risks associated with production database management • Support and continuously improve high availability and disaster recovery capabilities while leveraging modern AWS managed database services • Challenge existing ways of working, identify opportunities to eliminate operational toil, and contribute ideas that improve the long-term scalability of the database platform • Participate in a shared on-call rotation (approximately two weeks per month), responding to production incidents outside normal business hours when required.

🎯 Requirements

• 5–8 years of hands-on experience operating production databases within AWS cloud environments • Strong practical experience with Amazon RDS • Strong production experience administering and optimising MySQL databases • Experience managing cloud-managed database services rather than traditional on-premise database infrastructure • Practical experience automating operational tasks using scripting languages such as Python, SQL or similar • Experience supporting business-critical production systems, participating in incident response, and operating within an on-call environment • Strong capability in query optimisation, indexing, performance troubleshooting and root cause analysis • Good understanding of AWS networking fundamentals, including security groups and the infrastructure concepts required to troubleshoot production database environments • Experience working closely alongside software engineering teams, with a solid understanding of modern software development lifecycles and the ability to collaborate effectively across engineering and infrastructure • Demonstrated ability to investigate unfamiliar production issues, learn independently, and develop practical solutions without relying solely on predefined procedures • A strong sense of ownership, excellent communication skills, and a proactive approach to driving work through to completion while keeping stakeholders informed • Curiosity and initiative to quickly understand complex production environments, continuously improve existing processes, and embrace new technologies as the platform evolves.

🏖️ Benefits

• Paid time off • Flexible working hours • Professional development opportunities