Solutions Engineer – AWS, Cisco Contact Centre Solutions

🕒 July 27

🌐 India, Malaysia, +1 more countries – Remote

🇮🇳 India – Remote 🇲🇾 Malaysia – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toku

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💰 $5M Series A on 2022-10

Consulting • Logistics • Travel

Toku is a company that specializes in AI-powered communication solutions, focusing particularly on customer engagement and business telephony. They offer a wide range of products, including conversational AI platforms, AI voice agents, and business telephony solutions for platforms like Microsoft Teams and Zoom Phone. Their services also include customer engagement tools such as contact centers, campaign managers, and feedback management systems. Toku is particularly focused on enhancing customer experience (CX) in the APAC region with solutions tailored to address unique language and communication challenges in the area. Additionally, Toku provides embedded communication solutions like programmable voice and messaging, user verification, and number masking to enhance security and efficiency in client communications. They cater to various industries including government, fintech, insurance, and travel, aiming to provide omnichannel and seamless digital experiences.

📋 Description

• Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies. • Customer engagement: Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle. • Solution demonstrations: Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases. • RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation. • AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock. • Cisco Contact Centre solutions: Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).

🎯 Requirements

• Pre-sales experience: Practical experience in a pre-sales, solutions engineering, solution consulting, or customer-facing technical role within cloud communications, contact centre, or related technology environments. • Contact centre technologies: Experience with Amazon Connect, Cisco contact centre technologies, or similar CCaaS platforms. • AWS technologies: Hands-on experience with Amazon Connect and related technologies such as Amazon Lex, Contact Lens, and Bedrock. • Cisco technologies: Experience with Cisco Webex Contact Center (WxCC), UCCE, UCCX, or similar Cisco contact centre technologies is highly desirable. • Customer-facing communication skills: Strong presentation, discovery, and customer engagement skills, with the ability to explain technical concepts clearly and confidently. • Demo and proof-of-concept work: Experience building demos, proof-of-concept environments, or customer solution showcases. • Technical foundations: Good understanding of contact centre architecture, cloud communications, telephony concepts, and customer engagement workflows. • Commercial awareness: Ability to balance technical discussions with commercial awareness and customer business needs during pre-sales engagements. • Industry background: Experience within Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), system integrators, cloud communications providers, or related industries. • Collaboration and autonomy: Ability to work independently on opportunities while collaborating effectively with sales, technical, and customer stakeholders. • Growth mindset: Interest in learning new technologies and expanding into AI-driven customer engagement solutions and modern cloud contact centre platforms.

🏖️ Benefits

• Continuous learning and growth: Stay up to date with developments in Contact Centre as a Service (CCaaS), AI-powered customer engagement technologies, and evolving cloud contact centre trends. • Customer relationship management: Build credibility and trusted relationships with customer stakeholders during the pre-sales engagement process. • Sales collaboration: Partner closely with account managers and sales teams to help progress opportunities, support customer discussions, and position solutions effectively. • Demo customisation and configuration: Perform hands-on technical configuration and lightweight implementation work required to customise demos and showcase customer-specific workflows. • Technical consulting: Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.

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