Customer Project Manager

🔥 14 hours ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

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TOMRA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2012-11

Food & Beverage • Logistics • Consulting

TOMRA is a global leader specializing in the development of advanced recycling, sorting, and resource optimization technologies. It provides solutions that include reverse vending, food sorting, waste and metal recycling, and mining technologies. TOMRA aims to transform how resources are collected, processed, and reused, promoting a circular economy and sustainable use of resources. Through its innovative approaches, TOMRA helps businesses turn waste into value, minimize food loss, and enhance resource recovery in various sectors.

📋 Description

• Manage customer projects from contract handover through delivery, installation, commissioning, acceptance, and closure • Ensure delivery within agreed scope, timeline, budget, and quality expectations • Review sales inputs, contracts, customer requirements, technical specifications, and project assumptions • Identify gaps, dependencies, risks, and escalation topics early • Coordinate customers and internal stakeholders across Sales, Engineering, Supply Chain, Logistics, Service, and external partners • Provide practical technical guidance on recycling project execution, site readiness, installation requirements, plant layout, and complex project topics • Monitor project progress, payment milestones, budget status, cost deviations, and post-cost calculations • Ensure timely follow-up and escalation where needed • Maintain project documentation, closure reporting, and handover to Service • Capture lessons learned and drive continuous improvement in project execution, customer experience, and internal ways of working • Act as the trusted owner of the customer journey and support high customer satisfaction with minimal escalations

🎯 Requirements

• Native fluency in Italian • Strong professional proficiency in English • Based in Italy, preferably within reasonable access to a major airport • Willingness to travel approximately 50%, including domestic and occasional international travel • Experience in project management, industrial project coordination, technical customer support, field service, plant operations, recycling, machinery, or another relevant industrial environment • Ability to read and interpret technical drawings and understand technical project documentation • Ability to work with ERP, CRM, project management software, and standard reporting tools • Degree in a technical or engineering field such as Mechanical Engineering, Electrical Engineering, Industrial Engineering, Environmental Process Engineering, Recycling Engineering, Process Engineering, or a related discipline; equivalent relevant professional experience may also be considered • Ability to plan, coordinate, follow up, and escalate project activities • Customer orientation and ability to manage expectations clearly • Ability to work effectively across Sales, Engineering, Supply Chain, Logistics, Service, plant builders, partners, and customers in a matrix environment • Clear communication, adaptability, disciplined follow-up, and constructive risk escalation • Understanding of technical project requirements, drawings, installation logic, and site preparation

🏖️ Benefits

• Remote work available • Equal opportunity and inclusive workplace • Diverse and inclusive environment