Junior IT Support Specialist

🔥 4 minutes ago

🇦🇲 Armenia – Remote

💵 $660 / month

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Touch Support, Inc. & SNF Back Office

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201 - 500 employees

Founded 2003

🏥 Healthcare

💼 Consulting

📦 Logistics

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Touch Support, Inc. & SNF Back Office is a company specializing in outsourced support services and cloud strategy, focusing on enhancing customer satisfaction and building strong client relationships. The company integrates into other businesses to optimize workflows and improve customer service processes with the help of skilled personnel, business process optimization, and real-time data analysis using VisX Analytics. Their services aim to boost client workflow and customer satisfaction, providing seamless integration so clients' customers do not notice their presence. They also offer financial services expertise, optimizing bookkeeping, accounting, and billing services, contributing to smarter strategic decision-making and improving customer engagement and brand loyalty.

📋 Description

• Respond to and resolve customer questions through chat, email, and telephone calls • Assist in onboarding, educating, and supporting customers throughout their journey • Help and guide customers with technical and billing-related questions • Act as a customer advocate by passing along unique questions and challenges • Increase customer satisfaction and build loyalty through an outstanding, personal customer experience • Join one of the teams supporting Linux, Windows Servers, cloud platforms, or SaaS technologies

🎯 Requirements

• Required work experience: not required • Excellent communication skills in the English language • High school degree • Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations • Solution-oriented mindset and passion for resolving problems • Passion for working with people and helping them to get their stuff work • Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company • Ability to work in afternoon and night shifts in local time • Application must be submitted in English • Must reside in Armenia

🏖️ Benefits

• Work from home • Learning from scratch • The promotional path is clearly defined • Valuable certifications paid for by the company • Great teamwork environment • Stable quarterly-based schedules

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