Customer Success Manager

🔥 17 hours ago

🇵🇱 Poland – Remote

💵 zł230 - zł325 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tractable

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Tractable is an AI company that specializes in transforming the auto appraisal process through intelligent automation. By utilizing artificial intelligence to deliver fast and precise damage assessments for vehicles, Tractable addresses challenges faced by insurers, repairers, recyclers, and fleet services. The company focuses on increasing operational efficiency and accuracy, enabling seamless integration with existing workflows to improve customer experiences and streamline claims processes.

📋 Description

• Own the complete post-sales lifecycle for a portfolio of insurance customers • Run operational calls, performance reviews, and quarterly business reviews with senior stakeholders • Build strategic relationships across customer organisations • Agree and monitor financial and operational success metrics • Define and run onboarding and training programmes • Drive adoption and process changes that create measurable value • Quantify customer value and proactively address performance gaps • Identify and mitigate account health risks • Analyse AI performance and collaborate with product and engineering on improvements • Own contract renewals and pursue up-sell and cross-sell opportunities with Business Development • Train users, debug problems, and act as a product expert

🎯 Requirements

• Fluent Polish, written and spoken • Fluent English • 3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy • Track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations • Strong analytical skills, including experience quantifying business value and defending it to a customer • Comfort with technical products, data and operational metrics • Strong ownership mentality and relentless customer focus

🏖️ Benefits

• Variable compensation • Regular travel to customers