Customer Service Advisor, Call Center Agent – Energy Provider

Job not on LinkedIn

🔥 0 minutes ago

🇭🇷 Croatia – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🏢 Enterprise

💰 Post IPO equity on 2017-04

B2B • Enterprise

Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.

📋 Description

• Act as the direct point of contact for an energy provider, assisting customers with questions about energy services • Serve as the first point of contact for questions about supply, invoices, or advance payments • Support customers in using the customer portal, including login issues and password resets • Advise customers on energy services such as wallboxes, photovoltaic systems, and e-mobility • Guide customers to relevant information on the website • Use SAP IS-U and internal software to process customer inquiries accurately • Handle daily calls and resolve customer requests related to energy in a straightforward manner

🎯 Requirements

• At least 1 year of experience in customer service, preferably in a call center • Experience providing customer service for an electricity or energy provider is desirable but not required • Available to start with us on September 28, 2026 • Flexible availability during service hours (Monday–Friday, 8:00 a.m.–4:30 p.m.) • Excellent written and spoken German, along with a confident communication style • Friendly and empathetic telephone manner

🏖️ Benefits

• A permanent employment contract for long-term security • Full flexibility: work from home • Personalized onboarding lasting 3 to 5 days, tailored to your prior knowledge and experience • Predictable service hours from Monday to Friday, between 8:00 a.m. and 4:30 p.m. • A small, highly personal team where you will be warmly welcomed from day one