Customer Service Advisor, Call Center Agent – Energy Services

🔥 11 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🏢 Enterprise

💰 Post IPO equity on 2017-04

B2B • Enterprise

Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.

📋 Description

• Handle inbound inquiries from existing customers of a nationwide energy provider • Process payment and billing inquiries • Process monthly prepayments • Record meter readings • Provide customer support via inbound telephone calls • Handle email inquiries in the back office

🎯 Requirements

• Positive attitude and a strong customer-service mindset • Excellent empathy when dealing with people • Professional demeanor and strong communication skills • Willingness to take on challenges and learn new skills • Customer service experience • At least one year of professional call center experience • Team player with a helpful attitude • Ability to work independently in a home-office environment • Willingness to work 40 hours per week • German language skills required

🏖️ Benefits

• Paid, practical intensive training and ongoing support during employment • Above-average gross monthly salary paid over 14 salary payments per year • Monthly performance bonus • Internet allowance • Additional welcome bonus • Tax-free shopping voucher • Fixed working hours, Monday to Friday, from 8:00 a.m. to 7:00 p.m. • Weekends and German public holidays off • Comprehensive health insurance • Attractive benefits package • All equipment required for the role • Dedicated contact person available at all times • 100% work-from-home model with the freedom to live anywhere in Greece

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